This year’s player retention expert speaker panel includes:

Poker • Sportsbook • Casino • Bingo

Improve Customer Service Efficiency, Boost Player Confidence and Increase Player Lifetime Values

The Player Retention Strategies for Online Gaming conference is the only event designed to significantly improve your customer service efficiency, boost player confidence, retain and increase player lifetime values across your online gaming products.

Leading Customer Experience professionals from across the iGaming space are gathering to network and discuss the common challenge of retaining players, addressing the very latest retention issues and challenges facing every online gaming firm from the players perspective regardless of product type.

Some of the main themes to be covered includes:

  • Effective retention strategies designed to increase Player Lifetime Values
  • The C word! How to drive down player complaints on your website
  • Effective channel management & communication with your players
  • Getting the players perspectives
  • The latest in technology and platforms designed to beat churn
  • Cross industry case studies, panels and hot tips

Keith Nurcombe

podcast-edited Brand New Podcast!

How to make your online gaming organisation more player-centric

Michael Braga, Founder of Motive Marketing Services, joins Customer Management IQ to discuss how to embed a true player-centric focus into your online gaming organisation. He talks about the player experience and appeal of different product verticals – poker, bingo, sportsbook and casino, and why a player focus is so important to gaming companies right now.

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